Refund Policy for Monkey’s Guest House:

Effective Date: 24/10/2023

1. Introduction

At Monkey’s Guest House (hereafter referred to as “we,” “our,” or “us”), we are dedicated to providing our guests with a comfortable and enjoyable experience during their stay with us. We understand that situations may arise where you need to request a refund. This Refund Policy outlines the guidelines for processing refund requests in a fair and transparent manner.

2. Eligibility for Refunds

We offer refunds in accordance with the following scenarios:

• Cancellation: If you cancel your reservation within our specified cancellation period, you may be eligible for a refund, subject to the terms of our cancellation policy.
• Service Issues: If you experience issues during your stay with us that significantly affect your experience, we will consider refund requests on a case-by-case basis.

3. Cancellation Policy

Please note that each type of accommodation or booking may have specific cancellation policies. These policies will be clearly communicated to you during the booking process. To be eligible for a refund, you must adhere to the terms and conditions of the applicable cancellation policy.

4. Requesting a Refund

If you believe you are eligible for a refund based on our refund policy, you can request a refund by contacting our reservations team at contact@monkeysguesthouse.com.

We recommend providing the following information when making a refund request:

• Your full name and contact information.
• Reservation or booking details.
• A detailed explanation of the reason for the refund request, including any relevant supporting documents or evidence.

5. Refund Evaluation

Our team will carefully evaluate each refund request. The decision will be based on the following factors:

• The reason for the refund request.
• The impact of the issue on your overall experience.
• Compliance with our cancellation policy, if applicable.

6. Refund Method

If your refund request is approved, we will provide the refund through the same payment method used for the original booking or reservation. If this is not possible due to specific circumstances, we will work with you to determine an alternative refund method.

7. Timeframe for Refund Processing

We aim to process refund requests in a timely manner. However, the exact timeframe may vary based on the complexity of the request and the payment method used. We will make every effort to complete the refund process as quickly as possible.

8. Contact Us

If you have any questions or concerns regarding our Refund Policy or a specific refund request, please contact our reservations team at contact@monkeysguesthouse.com. We are here to assist you and provide the necessary guidance.

9. Policy Changes

We reserve the right to update and modify this Refund Policy. Any changes will be reflected on our website and communicated to our guests as appropriate.

Thank you for choosing Monkey’s Guest House. We value your stay and are committed to providing you with a memorable experience. Your satisfaction is important to us, and we appreciate your trust in our accommodations.