privacy Policy for Monkey’s guest house

1. Introduction

Monkey’s Guest House (“we,” “our,” or “us”) is committed to protecting the privacy of our guests and users. This Privacy Policy outlines our data processing practices in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Data Controller

The data controller for your personal data is:

Monkey’s Guest House

If you have any questions or concerns regarding the processing of your personal data, please contact us using the information provided above.

3. Information We Collect

We may collect various types of personal data, which may include, but is not limited to:

  • Contact Information: Such as your name, email address, postal address, phone number, or other contact details.
  • Identification Information: Such as passport details or government-issued identification numbers where required for guest registration.
  • Payment Information: Credit card or payment details to process reservations and payments.
  • Booking Details: Information about your reservations, including stay dates, room preferences, and special requests.
  • Communications: Records of your correspondence with us, including emails and messages sent through our website or other communication channels.
  • Website Usage Information: Data on how you interact with our website, including IP address, browser type, and pages visited.
  • Guest Feedback: Feedback and reviews you provide regarding your stay with us.

4. How We Use Your Personal Data

We may process your personal data for the following purposes:

  • Reservation and Accommodation: To manage and fulfill your reservations and requests for accommodations.
  • Customer Support: To provide assistance, respond to inquiries, and address concerns.
  • Marketing and Promotions: To send promotional offers, newsletters, and updates, with your consent.
  • Compliance: To comply with legal and regulatory requirements.
  • Improvements: To analyze and enhance our services and website.
  • Security: To protect our guests, staff, and property.

5. Legal Basis for Processing

We process personal data based on the following legal grounds:

  • The processing is necessary for the performance of a contract (e.g., your reservation).
  • Compliance with a legal obligation (e.g., guest registration requirements).
  • Consent, when required (e.g., for marketing communications).
  • Legitimate interests pursued by us (e.g., improving our services).

6. Sharing Your Personal Data

We may share your personal data with:

  • Service Providers: Third-party companies or individuals who assist us in providing services (e.g., payment processors, IT service providers).
  • Legal Authorities: When required by law or in response to valid requests from public authorities.

7. Data Transfers

We may transfer and store your personal data in countries outside the European Economic Area (EEA) when required for the purposes mentioned in this Privacy Policy. We will take appropriate measures to ensure your data remains protected in compliance with GDPR.

8. Data Retention

We will retain your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable laws.

9. Your Rights

Under GDPR, you have the right to:

  • Access your personal data.
  • Correct inaccuracies in your personal data.
  • Request the erasure of your personal data.
  • Withdraw consent where applicable.
  • Object to the processing of your personal data.
  • Lodge a complaint with a supervisory authority.

10. Cookies

We use cookies on our website to enhance your browsing experience. For more information about our cookie practices, please refer to our Cookie Policy.

11. Children’s Privacy

Our services are not directed toward children under the age of 16. We do not knowingly collect personal data from children without appropriate parental consent.

12. Changes to This Privacy Policy

We may update our Privacy Policy to reflect changes in our data processing practices. We will notify you of any significant changes by posting the updated Privacy Policy on our website.

13. Contact Us

If you have any questions or concerns regarding our Privacy Policy or your personal data, please contact us at contact@monkeysguesthouse.com .

By using our services, you consent to the practices described in this Privacy Policy. Please read this Privacy Policy carefully and ensure you understand and agree with its content. Monkey’s Guest House is dedicated to protecting your privacy and data in compliance with GDPR.